Thank you for visiting and shopping at Alice Riot. Following are the terms and conditions that constitute our Shipping Policy.
Alice Riot Shipping Policy
Shipment processing time: All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping rates & delivery estimates: Shipping is free worldwide. Please allow additional days in transit for delivery. Delivery delays can occasionally occur. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment method: USPS
Estimated delivery time: 2-3 days
Overnight delivery: only available via special request via email@example.com.
Shipment confirmation & order tracking:
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number. The tracking number will be active within 24 hours.
Customs, Duties and Taxes: Alice Riot is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages: Alice Riot is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Return & Refund Policy
All Alice Riot merchandise are limited-edition creations that represent original works of art, which is reflected in our returns and refund policy. If you are not entirely satisfied with your purchase, we're here to help.
Returns: Alice Riot offers a no-questions return and exchange policy on all garments within 30 days of delivery. Items of equal value are available for exchange. Please send back the item, original packaging, and receipt.
Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund of 90% of the purchase price to your credit card or original method of payment, as well as a $5 credit for shipping costs. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Contact us: If you have any questions on how to return your item to us, contact us firstname.lastname@example.org